Privacy Policy

Last updated: 17/10/2025

Hwindi operates Hwindi and Hwindi Driver (the Apps ). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Apps.

We use your Personal Information only for using and improving the Apps.

By using the Apps, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Apps, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, phone number and email address, as well as driver’s license, good conduct and psv badge information.

The reasons for data collection are as below

to provide our services
to enhance the safety and security of our users and services
for customer support
for research and development
to enable communications between users
for marketing and advertising

A detailed summary of data collection and usage is as below:

Data Usage Summary

To provide our services, we use the collected data to:

create/update accounts.

enable transportation, delivery and other services/features, such as:
using location data to navigate rider pick-ups and order drop-offs, calculate ETAs, and track the progress of rides or deliveries.
features that involve data sharing, such as sharing driver first name and vehicle information with riders to facilitate pick-ups, user profile and trip details for ETA sharing and fare splitting, and user ratings and compliments.
match available drivers and delivery persons to users requesting services.
enable dynamic pricing in which ride prices, or delivery fees are determined based on factors such as estimated time and distance, predicted route, estimated traffic, and the current number of users requesting or providing services.
Enable loading of money into wallets using mobile money
provide users with trip or delivery updates, generate receipts, and inform them of changes to our terms, services, or policies.
perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.

We perform the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, are compatible with such uses, or on the grounds that they are necessary for our purposes and our users’ legitimate interests.

Safety and security. We use data to help maintain the safety, security, and integrity of our services and users. This includes:

verifying users’ identity and eligibility to provide transportation or deliveries, including through reviews of background checks, to help prevent use of our services by unsafe drivers and/or riders.
Using data from drivers’ or delivery persons’ devices to detect unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery persons’ devices to verify the type of vehicles they used to provide deliveries.
using driver location information, and communications between riders and drivers, to identify cancellation fees earned or induced through fraud. For example, if we determine that a driver is delaying a rider pickup in order to induce a cancellation, we will not charge the rider a cancellation fee and will adjust the amounts paid to the driver to omit such a fee.
using device, location, user profile, usage, and other data to prevent, detect, and combat other types of fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized drivers or delivery persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts.
using user ratings, reported incidents, and other feedback as grounds for deactivating users with low ratings
using driver data (such as past trip information and reported incident rates) and rider data (such as past trip information, cancellation and reported incident rates, account information, ratings information, and current pick-up and drop-off location) to predict and help avoid pairings of users that may result in increased risk of conflict (for instance, because one user previously gave the other a one-star rating).
sharing user name, location, phone number, vehicle details and other relevant information with third-party companies that support the management and de-escalation of interpersonal conflicts that may occur between users while on a trip or in the process of making a delivery.
We perform the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of our platform, our users and members of the general public.

Customer support. We use the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

We perform the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users or for purposes of our legitimate interest in monitoring and improving our customer support services.

Research and development. We use data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.

We perform the above activities on the grounds that they are necessary for purposes of our legitimate interest in improving and developing new services and features.

Enabling communications between users. For example, a driver may message or call a rider to confirm a pick-up location, a rider may call a driver to retrieve a lost item, or a restaurant or delivery person may contact an order recipient with information about their order.

We perform the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users.

Marketing and Advertising. We use data (other than Guest Users’ data) to market our services, and those of our partners. This may include:

Sending emails, text messages, push notification, and in-app messages or other communications marketing or advertising our products, services, features, offers, promotions, sweepstakes, news and events.
This may include using location, trip and order history, device data and usage data to send marketing communications that are personalized based on users’ observed or inferred interests and characteristics.
Displaying third party advertising in our apps or in connection with our services.
This includes ads for restaurants or merchants that are in partnership with Hwindi Solution. These ads include recommendations that are personalized based on users’ location and order histories.
This also includes ads for other third party products or services that are personalized based on users’ observed or inferred interests and characteristics, which we determine using data such as approximate location, trip information and history, usage data, demographic data (which may include inferred gender), and device or user identifiers.

We perform the above activities on the grounds that they are necessary for purposes of our legitimate interests in informing users about our services and features or those offered by our partners.

Our app is for the Taxi Driver app. Based on their current location, our system finds the nearest driver and sends him the request for a ride.

For this reason, we need to continuously sense the driver’s location and update the latest site in our system.

Even if the Driver kills the app, We need to get the latest location of the driver in our system. So to update it we are sending the driver’s location to our system using background service even if the app is in the background.

We may collect the following types of personal information:-

– Name

– Email Address

– Phone Number

– Gender

– Profile Image

How We Use Your Information

We use your personal information for the following purposes:- To provide and maintain our services.

To log in or register phone number is required.
To send you the OTP we use the phone number.
To notify you about changes to our services.
To allow you to participate in interactive features of our services.
To provide customer support.
To gather analysis or valuable information to improve our services.
To monitor the usage of our services.
To detect, prevent, and address technical issues.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information regarding our Apps.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web Apps and stored on your phone’s hard drive.

Like many Appss, we use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Apps.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 17/10/2025 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Apps.

Contact Us

If you have any questions about this Privacy Policy, please contact us at +263 242 33242